Privacy Policy (GDPR Compliant)

Dogcarrierbag.co.uk is committed to protecting and respecting your privacy by the General Data Protection Regulation (GDPR). This Privacy Policy explains the types of personal information we collect, how we use and protect it, and your rights regarding your personal data.

By using our website, you consent to collecting, storing, and processing your personal data as described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal information to provide you with the best possible experience:

  • Personal Information:
    • Name
    • Email address
    • Postal address
    • Phone number
  • Payment Information:
    • Billing address
    • Payment details (processed by trusted third-party payment providers)
  • Order Information:
    • Items purchased
    • Delivery preferences

Additionally, we may collect usage data such as:

  • IP address
  • Device type and browser
  • Interaction with our website

This information is used for order processing, customer service, website functionality, and personalized marketing.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

  • To process and fulfill your orders
  • To improve our website, products, and services
  • To communicate with you regarding your orders and related updates
  • To send marketing materials (only if you opt-in to receive them)
  • To comply with legal and regulatory requirements

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies allow us to:

  • Keep you logged in during your shopping session
  • Track your browsing behavior to improve our services and product offerings
  • Personalize your experience based on your preferences

You can control cookie settings through your browser, but disabling cookies may impact your user experience. For more details, please refer to Cookie Policy.

4. Sharing Your Information

We do not sell, rent, or exchange your personal information to third parties. However, we may share your data with the following trusted partners to fulfil your orders and provide services:

  • Payment Processors (e.g., PayPal, Stripe): To securely process your payments.
  • Shipping Partners (e.g., Royal Mail, DPD): To deliver your orders.
  • Customer Service Providers: To assist with customer inquiries and returns.

All third-party providers must comply with data protection laws and maintain confidentiality.

5. HOW GOOGLE USES INFORMATION FROM SITES OR APPS THAT USE OUR SERVICES

We utilize various Google services, such as advertising and analytics, to enhance our website and provide relevant content. When you interact with our site, your browser automatically shares certain information with Google. This may include details such as your visiting page URL and IP address. Additionally, cookies may be placed on your device or read if they are already there.

Google collects this information to improve its services, monitor the effectiveness of advertisements, and ensure better functionality across websites and apps. It also helps Google protect against fraud and tailor ads and content based on your browsing activity. For more details on how Google uses your data for advertising and how long it retains this information, please visit its Privacy Policy.

The data processing by Google is based on your consent or on legitimate interests such as enhancing the quality of services. Sometimes, websites or apps may ask for your consent to allow Google to process your information. If you consent, it is for the specific purpose indicated on that site. You can change or withdraw your consent anytime through the settings on the site or app in question.

6. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate data we hold about you.
  • Right to Erasure (Right to be Forgotten): You can request that we delete your personal data under certain conditions.
  • Right to Restrict Processing: You can request that we limit the use of your personal data.
  • Right to Data Portability: You can request that your data be transferred to another service provider in a structured, commonly used format.
  • Right to Object: You can object to processing your personal data for marketing purposes or other legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We aim to respond to all requests within 30 days.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer required, it will be deleted or anonymized securely.

8. Data Security

We implement appropriate physical, electronic, and administrative security measures to safeguard your personal data. Access to your personal data is restricted to authorized personnel only. We ensure that third-party providers with access to your data follow strict security protocols.

9. Opting Out

You can opt out of marketing communications at any time. Every marketing email we send will include an unsubscribe option. Alternatively, you can contact us at [email protected] to request that we stop email marketing.

10. Third-Party Websites

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing them with any personal data.

11. Children’s Privacy

Our website is not directed toward children under 13 years of age, and we do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the most recent update will be displayed at the top. By continuing to use our services, you agree to the updated policy.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:
Email: [email protected]

We value your trust and are dedicated to protecting your privacy in compliance with GDPR and other applicable data protection laws.