Shipping FAQs
- Do you deliver internationally?
Absolutely! We offer worldwide shipping, which automatically calculates the shipping cost during checkout. But for now, we are just delivering within the UK. - How long will it take for my order to arrive?
Delivery times depend on your location:- For domestic orders, expect delivery within 9-12 working days.
- International orders typically take 9-15 working days.
You’ll receive an email with a tracking number once your order is shipped to monitor your shipment.
- Will I need to pay customs fees or taxes on my order?
Customs fees or taxes may occasionally apply for international deliveries based on your country’s regulations. We recommend checking your local customs policies to avoid surprises. For the UK, there are no customs fees or taxes. - Can I pick up my order in person?
Currently, we do not offer local pickups. All orders are shipped directly to the address you provide at checkout. - When will my order be shipped?
- We’ll process and ship your order for items in stock within 2-3 business days.
- If your order includes custom or made-to-order items, shipping may take 1-2 weeks.
Orders and Payments FAQs
- What payment options are available?
We accept major payment methods, including credit cards, PayPal, and other popular payment gateways, including Stripe. All available options will be displayed during checkout. - Can I change or modify my order after placing it?
You may make changes to your order before shipping. Beyond this timeframe, the order might already be processed, so you may need to cancel and reorder. Contact us immediately if you need assistance with changes. We encourage you to notify us immediately of any change in the order. - What happens once I place an order?
After completing your purchase, you’ll receive an email confirming your order. Once your order is dispatched, we’ll send you a tracking number so you can keep an eye on its journey.
Product and Sizing FAQs
- How can I choose the right size for my dog?
Use the detailed sizing guide on each product page to measure your dog’s dimensions (length, height, and width). If you’re unsure, feel free to contact us for help. - What materials are used to make the dog carrier bags?
Our carrier bags are made from premium-quality materials to ensure your pet’s comfort and safety. The product description provides more specific details about the materials used. - Do you offer custom sizes for your dog carrier bags?
We do not currently offer custom sizing. However, we offer many sizes to accommodate most small—and medium-sized dog breeds. - Will you introduce new styles or sizes in the future?
Yes, we’re continuously working on expanding our collection with new designs and additional sizes to better meet our customers’ needs. Join our newsletter to stay updated on future releases! - Are these bags suitable for air travel?
Currently, we offer handheld bags. In the future, we will offer carrier bags designed to meet most airline requirements.
Returns and Warranty FAQs
- What is your return policy?
We accept returns for items that are unused, in perfect condition, and their original packaging within 30 days of receiving your order. Return shipping costs will be the customer’s responsibility unless the item has a manufacturing defect. - What kind of warranty do you offer?
Currently, we do not offer any warranty for bags. However, we offer a money-back guarantee if you are unsatisfied with the bag’s quality. Please note that normal wear and tear is not covered. If you experience any issues with your product, please contact us. - How do I request a return or exchange?
To start the return or exchange process, contact our customer support team at [email protected]. Please include your order details and the reason for the return or exchange.
Customer Support FAQs
- How can I get in touch with your team?
You can email us at [email protected]. We aim to respond to all inquiries within 24 hours on business days.
Do you offer wholesale options?
We don’t currently offer wholesale options, but we’re exploring this for the future. Sign up for our newsletter to be the first to know when they become available.